FAQS
FREQUENTLY ASKED QUESTIONS
general
I want to start a website. Where do I begin?
There are a few things you wil need before starting your new website.
- Register a domain name. This is your website’s url (address) There are a few domain registrars but the one I use is GoDaddy.
- Sign up for hosting
Check out our “how to start a website” page for step-by-step details
What happens after I purchase a theme?
After you purchase a theme, you will receive an email containing a download link so you can access your theme. You can also log into your account and download your theme from the Downloads page.
What platforms are your themes for?
Our child themes are designed for self-hosted WordPress.org. using the Divi theme
We do not offer themes for Wix, Weebly, Shopify, Showit, or Squarespace.
Disclosure: the link included here is an ‘affiliate links.’ This means if you click on the link and purchase the item, we will receive an affiliate commission.
Are your themes mobile responsive?
Yes! All of our themes are fully mobile responsive and designed to display & function beautifully on all mobile screens. Feel free to open the demo site on your mobile device to test it out, or visit Responsinator.com.
Can you set up my theme for me?
Learn more about our installation packages here.
getting started
Choose a Theme
Our collection of WordPress Themes are designed to elevate your website, draw in your audience, and beautifully accentuate your content. Each theme was handcrafted with an emphasis on responsive design, gorgeous designer details, functional features, and endless flexibility. You’ll find a theme for every taste in our shop – ranging from modern and sleek to bold and confident.
How does buying theme work?
- Once you have a domain and hosting, choose a theme you love and purchase it.
- After placing your order, you will receive an email with a link to download your new theme.
- Unzip the file to access the theme files and instructions inside.
- Follow the included Installation Instructions and Theme Documentation to set up the theme on your site. If you need help, our support team is always happy to answer your questions.
- Launch your beautiful new website!
What is theme installation?
Theme installation is an optional service we offer for our WordPress themes. Instead of you setting up and configuring your Creative Factory theme on your website, we take care of everything for you!
Installation is especially helpful if:
- You’re new to WordPress and aren’t confident working in the WordPress dashboard.
- You don’t have time to dedicate to properly set up your theme.
- You prefer that your theme is set up correctly from the get-go.
How does theme installation work?
Purchase the installation package.
After placing your order, fill out the Installation Form with all of your details and preferences.
Once we receive your form, your installation will be booked into our schedule. Installation will be completed within 5 to 10 business days (from the date we receive your installation form).
After we install your theme, you’ll receive an email notifying you of completion, along with the link to a Post-Installation Guide for your specific theme. Then you’ll be ready to launch your beautiful new website!
Can I purchase installation later?
Yes! You can come back anytime and purchase theme installation – you don’t have to purchase it with your theme. In fact, we recommend that you try to install your theme yourself first following our detailed setup guides. If you’re having trouble or finding that the theme setup is beyond your comfort/skill level, you can always come back and purchase installation at a later time.
Does installation include customizations?
No, theme customizations are not included with installation (colors, fonts, layout changes, etc).
However, we can usually accommodate SMALL changes/requests when doing your installation. Examples would be removing a widget or moving a widget to a different location. Please put any requests on your installation form. Anything requested beyond minor changes will cost extra.
support
Do you provide support?
We offer support through our Support Center. In the Support Center you can find Theme Documentation, Troubleshooting, and lots of helpful WordPress Tutorials. If you get stuck somewhere, we’re always happy to help, just submit a support ticket.
What does your support include?
We are happy to help answer any questions pertaining to the installation and setup of your Creative Fatory theme. Any further customizations beyond what is shown in the demo (fonts, colors, layout changes, etc) is not covered under support.
payments & refunds
What is your refund policy?
Since our themes are digital and can’t be “returned,” we do not offer refunds for our WordPress themes.
If you purchased product that is not instant download (such as installation), you can request a refund so long as work has not yet been started.
What payment methods are accepted?
We accept PayPal and all major credit cards.
Is a theme purchase a one-time payment?
Yes, when you purchase a theme, it is a one-time payment. You will not be charged again.
If you have any questions before purchasing
If you can’t find the answer you’re lookng for, please don’t hesitate to contact us and we’ll get back to you within 24 hours (business days).
